Elements and Performance Criteria
- Build business relationships.
- Conduct negotiations.
- Use negotiation techniques in line with professional and organisational protocols to maximise benefits of relationship for all parties.
- Incorporate feedback and input from colleagues into negotiation where appropriate.
- Communicate results of negotiations to appropriate colleagues and stakeholders within appropriate timeframes.
- Make formal business agreements.
- Foster and maintain business relationships.
- Proactively seek, review, and act upon information needed to maintain sound business relationships.
- Honour agreements within scope of individual responsibility, complying with agreed terms.
- Take account of agreed performance indicators.
- Make adjustments to agreements in consultation with customer or supplier and share information with appropriate colleagues.
- Nurture relationships through regular contact and use of effective interpersonal and communication styles.